Data lag on device-event and alerts and duplicated entries

Incident Report for Sense

Resolved

This incident has been resolved. All systems are fully operational.

Posted Aug 14, 2023 - 16:45 EDT

Monitoring

A fix has been implemented and the team is monitoring the results.

Posted Aug 14, 2023 - 15:52 EDT

Update

We are continuing to work on fix for this issue.

Posted Aug 14, 2023 - 13:53 EDT

Identified

Team identified the issue with data processing and users might experience multiple device events and alerts

Posted Aug 14, 2023 - 11:31 EDT

This incident affected: Sense Realtime API.