Investigating service disruption

Incident Report for Sense

Resolved

This incident has been resolved.

Posted Feb 23, 2024 - 11:06 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 22, 2024 - 14:34 EST

Identified

The root cause of the incident was identified and the team is actively working on resolution steps.

Posted Feb 21, 2024 - 11:09 EST

Investigating

We’re currently experiencing a service disruption.

Our engineering team is working to identify the root cause and implement a solution.

Users may be experiencing slow loading bubbles and lagging power meter data.

We will be posting updates as they come in.

Posted Feb 20, 2024 - 10:52 EST

This incident affected: Sense Client API and Sense Realtime API.